Terms and Conditions

A. GUARANTEE
Our molded carpets are backed by a 90 day guarantee against manufacturing defects as well as defects in the materials. (NORMAL WEAR AND TEAR EXCLUDED)

B. PRODUCTION SCHEDULE
Most orders will ship within 48 hours unless raw materials are not available. Please note that cut and sewn carpets take 5-7 days to manufacture.

C. NON STANDARD ITEMS
Any order for a carpet that is not close to factory original in color and carpet style is considered a non standard item. Non standard items CANNOT be returned for a refund.

D. RETURN POLICY
1. Please inspect each carpet set prior to installation. Carpet sets cannot be returned after having been altered in any manner. If it is cut it is non-returnable.
2. There will be no replacement, exchange, credit or refund for any reason after 90 days from the date of shipment.
3. All returns must be approved by Auto Carpet Direct. Unauthorized returns will be refused.
4. Approved returns not covered by our guarantee are subject to a 20% restocking fee and all shipping charges.

E. ORDERS REPLACED BY AUTO CARPET DIRECT
Any carpets replaced by Auto Carpet Direct will be shipped via U.P.S. or R.P.S. Ground Service. If an alternate shipping service is requested, the customer will be responsible for the additional shipping charges incurred.

F. REFUSED SHIPMENTS
The customer will be responsible for all shipping charges as well as a restocking fee for any and all refused orders.

G. DAMAGES
It is the responsibility of the customer to file a claim with the carrier for any damage incurred during shipping.

H. SUBJECT TO CHANGE WITHOUT NOTICE
All prices and terms are subject to change without notice.